Frequently Asked Questions

ORA Water offers three categories: Premium Mineral Water (200ml, 250ml, 500ml, 700ml), a Luxury Collection (Alkaline pH 8–9 in 250ml/750ml/1L, Vitamin B12 Water in 750ml, Himalayan Water in 330ml aluminum cans, Sparkling Water in 330ml, and Glass Alkaline Water in 300ml/750ml), and India's first Alkaline Ice Cubes (2kg bags and bulk supply). All water products are available with custom labels.

Premium Mineral Water is our core range — multi-stage purified and mineral-enriched, ideal for everyday hospitality and corporate use. Luxury Water is a specialty collection featuring alkaline, vitamin-enriched, Himalayan spring, sparkling, and glass-bottled formats designed for premium hotels, fine dining, and wellness-focused brands.

Yes — ORA Water is India's first alkaline ice cube supplier. Our premium alkaline ice cubes are made from RO-purified, UV-treated, pH 8–9 balanced alkaline water. Slow-melt, crystal-clear, and odour-free. Available in 2kg bags and bulk supply.

Browse our Products page, add items to your cart, and proceed to checkout. You can pay online via Razorpay (UPI, cards, net banking, wallets) or choose Cash on Delivery where supported. You will receive an order confirmation email immediately and a tracking link once dispatched.

You can cancel a prepaid order from My Orders until it moves to the "Out for Dispatch" status. Modifications (quantity changes, address updates) are possible before dispatch — please contact us at info@orawater.in or +91 73595 64121.

For B2C shop orders, there is no minimum order value, but free shipping thresholds vary by pincode. For B2B and custom-label orders, please see the B2B Enquiry page or contact us for MOQ details.

Our core coverage includes Junagadh, Ahmedabad, Surat, Rajkot, Gandhinagar, and Mahesana. We also offer pan-India delivery for select products. Enter your pincode at checkout to confirm availability and delivery timeline.

Within our core service cities, most orders deliver within 1–3 business days. Pan-India orders typically arrive within 3–7 business days from dispatch. Bulk and custom-label orders follow their own production schedule — confirmed at order time.

Once your order is dispatched, you will receive an email with a tracking link. You can also track any order at any time via the Track Order page using your order number.

Yes. All products in our Mineral and Luxury Collections — including Alkaline (pH 8–9), Vitamin B12, Himalayan, Sparkling, and Glass Alkaline Water — are available with full custom label branding. Use the B2B Enquiry page to start a custom-label program.

MOQ depends on the bottle size. 500ml and 700ml start from 50 cartons; 200ml and 250ml start from 100 cartons; all Luxury variants (750ml, 1L, 330ml, 300ml) start from 50 cartons. Alkaline Ice Cubes start from 30 cartons. Multi-format ordering is supported — just let us know your mix.

Initial label mockups are typically shared within 72 business hours after receiving your logo and brand brief. Revision rounds are completed within 24–48 hours each. Most custom-label orders are completed and dispatched within 10–12 business days after final design approval.

Yes. ORA Water offers weekly, fortnightly, and monthly subscription plans for any product category. Manage your subscription from your account — pause, resume, skip a delivery, or change quantities at any time.

Yes. Log in to your account, open the Subscriptions tab, and you can edit the next delivery date, product quantities, or even swap SKUs. Changes save instantly and apply from the next cycle.

We accept UPI, credit/debit cards (Visa, Mastercard, Rupay, Amex), net banking, and digital wallets through Razorpay. Cash on Delivery is available in select pincodes. For B2B orders, we also support bank transfer (NEFT/RTGS) and credit-line terms after KYC.

Yes. All online payments are processed through Razorpay, which is PCI DSS compliant. We never store your card details on our servers — payment information is handled entirely by the gateway.

Yes. Enter your GSTIN at checkout and we'll generate a GST-compliant tax invoice with your business name and address. The invoice is emailed automatically and is also available in your account under Orders.

You can request a return within 7 days of delivery for damaged, defective, or incorrect items. Custom-labelled products are non-returnable unless defective. See our full Return Policy page for details on eligibility, process, and refund timelines.

Once a return is approved, refunds are initiated within 24 hours via Razorpay or bank transfer. Credit to your account usually takes 5–7 working days depending on your bank or wallet. You will receive an email when the refund is initiated and another when it is processed.

ORA follows a 10+ stage purification process and BIS/ISI-aligned quality controls across all products. Alkaline Water is pH-verified at 8–9; Vitamin B12 Water is nutrient-tested for accuracy; Glass Alkaline Water uses food-grade borosilicate glass. Every batch is lab-tested before dispatch.